La Vie Spa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
La Vie Spa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been updated to fall in line with the new General Data Protection Regulations (GDPR).
What we collect
Enquiring for information about the services and products we provide – you can contact us by email, telephone or completing a form online. We may obtain the following information:
• contact information including email address
• demographic information such as postcode.
Specific information about your website including root file access details as well as recording details of your general or particular requirements. We will use this information to help you choose the appropriate services and communicate options to you. You may ask us to stop providing details of our product, services, newsletter and offers tailored to your requirements at any point.
It is important that all the Personal Information you give us when you register, schedule an appointment or purchase goft vouchers is correct and accurate. This includes, by way of example only, ensuring we have your correct contact (including emails) details at all times.
What we do with the Personal Information we gather
We require this Personal Information to understand your needs and provide you with services and products you requeste, process payments, provide customer services, deliver our content and ads which we think may be of interset to you, for customer research, to send you marketing and promotional emails and notify you of important changes.
We also use your Personal Information for the following purposes:
To fulfil a contract or take steps to linked to a contract. This is relevant where you request services via our website or by telephone
- Internal record keeping
- We may use the information to improve our product and services.
- Facilitate your booking and taking payments.
- Respond to questions and concerns.
- We will only contact you using the details you provide for reasons directly relating to your purchase of services or products.
- Adminstering your accounts
- Sending you information about your requested services ( such as appointments reminders) by email, SMS and push notification
We will contact you with offers, promotions and details of new launches provided:
- You have given us consent to do so
- You have an active purchasing relationship with us
- You have purchased services or product with us, and we wish to share with you offers that may be of similar interest to you
We may also collect details of how to use any marketing emails that we may send, including whether you open our emails and what actions you take once you have. Such information may be used to determine the marketing messages that you see.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please contact us with your request.